(Version: September 2023)

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I.       Data Processing

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(1)       General terms

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Mary P. Childcare e.U., FN 583372 a, Am Tabor 20-22, 1020 Wien (hereinafter "Mary P.") collects and uses your personal data only with your consent for the purposes agreed with you or if there is another legal basis in accordance with the General Data Protection Regulation (GDPR), especially in the context of contract processing; all while complying with data protection and civil law provisions.

Only personal data that is necessary for the performance and processing of the requested or inquired services or that you have voluntarily provided will be processed. Mary P. will not process personal data for purposes other than those covered by a (pre-) contractual relationship, your consent, or otherwise by a provision in accordance with the GDPR, except for use for statistical purposes, provided that the data provided has been anonymized.

Personal data includes all data that contains individual details about personal or factual circumstances, such as name, address, email address, telephone number, date of birth, photos, videos, etc. Sensitive data (health data) and data relevant to criminal law may also be included.

Your personal data will not be retained for longer than is necessary to fulfill contractual or legal obligations and to defend against any liability claims, unless you have given your consent for further data processing.

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(2)       Data Processing in the Context of Contract Processing

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For the purpose of contract processing, we store, in particular, the following data: name, date of birth, address, email address, telephone number, bank details, preferences, habits, information about the order (package), booking information, photos, and videos. Sensitive data (health data) of children and data relevant to criminal law (criminal record certificate of the nanny) may also be included.

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The data you provide is necessary for contract fulfillment or for carrying out pre-contractual measures. Without this data, we cannot conclude or carry out the contract with you. Data will only be transferred to third parties exclusively to the provider, our tax consultant to fulfill our tax obligations, and possibly to the processing banks or payment service providers. In the case of legal proceedings or extrajudicial disputes, there may be a transfer to administrative authorities, courts, legal representatives, or insurance companies. Upon complete execution of the contract and full payment, your data will be blocked for further use and deleted after the tax and commercial retention periods have expired unless you have expressly consented to further use of your data. Further storage may occur until the end of any ongoing legal disputes or warranty periods. In the event of canceling an order process, the data stored with us will be deleted. Data processing is carried out due to the necessity of fulfilling the contract and legal provisions.

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(3)       Data Processing on the Website www.mary-p.net

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Personal data is only collected if you voluntarily provide it to us when making a booking, opening a customer account, submitting an inquiry via the contact form, or registering for our newsletter, as well as consenting to the use of cookies. We use the data provided by you without your separate consent exclusively to fulfill and process your booking or to respond to your inquiry. Consent given can be revoked by sending a message to the contact information described below. Data will be transferred to third parties exclusively to the provider and to service providers that we may commission for our website.

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(4)       Data Processing when Subscribing to the Newsletter

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When subscribing to the newsletter, your name and email address will be used for our own advertising purposes with your consent until you unsubscribe from the newsletter or the provided email address is clearly incorrect. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact information described below or via a designated link in the newsletter. Data will be transferred to third parties exclusively to the provider and to a service provider with whom we send our newsletter. In the event of legal proceedings or extrajudicial disputes, there may be a transfer to administrative authorities, courts, legal representatives, or insurance companies. Data processing is based on your consent.

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(5)       Data Processing for Advertising Purposes with Consent

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If you have given your consent, your name, address, email address, and telephone number will be used for our own advertising purposes until you revoke your consent. Revoking consent granted is possible at any time and can be done by sending a message to the contact information described below. Data will be transferred to third parties exclusively to the provider and to a service provider with whom we organize the interested party database, and possibly to the Austrian Post AG in the case of postal mailings. In the event of legal proceedings or extrajudicial disputes, there may be a transfer to administrative authorities, courts, legal representatives, or insurance companies. Data processing is based on your consent.

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(6)       Data Processing when Using the Contact Form

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When you contact us via the contact form on the website or by email, your provided data will be stored with us for the purpose of processing the request and for subsequent inquiries for a period of six months. Data will be transferred to third parties exclusively to the provider. In the event of legal proceedings or extrajudicial disputes, there may be a transfer to administrative authorities, courts, legal representatives, or insurance companies. Data processing is carried out to carry out pre-contractual measures based on your request.

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II.      Usage of Cookies, Plugins, and Tools

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To make your visit to our website attractive and enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of your browser session, i.e., when you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies to recognize your browser on your next visit (persistent cookies). On at least your first visit to our homepage, you will be asked whether you agree to the use of certain cookies. If you do not accept cookies, the functionality of our website may be limited.

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(1)      Use of Services from Google Inc.

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This website uses several services from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Specifically, the following services are used. In addition, services from Google Inc. (especially Google Drive) are also used off the website.

You can find more detailed information on this in Google Inc.'s privacy policy at https://policies.google.com/privacy?hl=en.

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1. Google Analytics

Google Analytics is a web analytics service provided by Google Inc. Google Analytics uses so-called "cookies," which are text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website usage and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by adjusting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to their full extent.

Google Analytics is not used for your visit to our homepage unless you have consented to the corresponding use of cookies.

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2. Google Ads

Furthermore, the online advertising program "Google Ads" and, within the framework of this, conversion tracking are used. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to that page. Each Google Ads customer receives a different cookie. Cookies cannot, therefore, be tracked through Ads customers' websites. The information obtained with the help of the conversion cookie is used to create conversion statistics for Ads customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive information that personally identifies users.

Users who do not want to participate in tracking can easily disable the Google Conversion Tracking cookie via their Internet browser settings. These users will not be included in the conversion tracking statistics.

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3. Google Fonts

In addition, this website uses external fonts from Google ("Google Fonts"). Integration of these web fonts is done via a server call, usually a server from Google in the USA. This transmits to the server which of our Internet pages you have visited. The IP address of the visitor's device's browser is also stored by Google. Further information can be found at www.google.com/fonts#AboutPlace:about and in the above-mentioned Google privacy policy.

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4. Google Drive

Google Drive is also used as a cloud provider. The data uploaded to Google Drive is stored and encrypted under high-security standards.

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5. Google Tag Manager

This website also uses Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tag Manager only implements tags, meaning that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags that may collect data. However, the Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.

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(2)       Use of Services from Meta Platforms Inc.

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1. We also use Facebook Pixel from Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") on our website. This function is used to present visitors to this website with interest-based advertisements ("Facebook Ads") during their visit to the social network Facebook. To do this, the Facebook Remarketing Tag ("Facebook Pixel") has been implemented on this website. This tag establishes a direct connection to Facebook's servers when you visit the website. It is transmitted to Facebook's server that you have visited this website, and Facebook associates this information with your personal Facebook user account. For more information on data collection and use by Facebook, as well as your rights in this regard and options for protecting your privacy, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/. Alternatively, you can disable the remarketing feature at https://www.facebook.com/settings/?tab=ads#_=_ if you are logged into Facebook.

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2. We use the instant messaging service WhatsApp on our website and in cooperation with our clients and nannies. The service provider is WhatsApp Inc., a subsidiary of Meta Platforms Inc. For the European area, WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, is responsible. WhatsApp processes your data, among other things, in the USA. We would like to point out that, in the opinion of the European Court of Justice, there is currently no adequate level of data protection for data transfers to the USA. This can entail various risks for the legality and security of data processing.

As a basis for data processing for recipients based in third countries (outside the European Union, Iceland, Liechtenstein, Norway, especially in the USA) or for data transfers to them, WhatsApp uses so-called standard contractual clauses (Art. 46. para. 2 and 3 GDPR). Through these standard contractual clauses, WhatsApp undertakes to comply with the European level of data protection when processing your relevant data, even if the data is stored, processed, and managed in the USA. Information on data transfer at WhatsApp, especially on standard contractual clauses, can be found at https://www.whatsapp.com/legal/business-data-transfer-addendum-202110927. For more information on data collection and use by WhatsApp, as well as your rights and options for protecting your privacy, please refer to the Privacy Policy at https://www.whatsapp.com/privacy.

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(3)       Calendly Inc.

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For scheduling and coordinating appointments, we use the online calendar "Calendly," provided by Calendly, LLC, 3423 Piedmont Road NE, Atlanta, GA 30305-1754, United States. The EU Standard Data Protection Clauses are in effect. You can find further information about Calendly and data protection at Calendly here: https://calendly.com/pages/privacy.

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(4)       Stripe Inc.

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We offer the option to process payments through the payment service provider Stripe, c/o Legal Process, 510 Townsend St., San Francisco, CA 94103 (Stripe). This corresponds to our legitimate interest in providing an efficient and secure payment method (Art. 6 Para. 1 lit. f GDPR). In this context, we transmit data to Stripe as necessary for contract fulfillment (Art. 6 Para. 1 lit. b GDPR). The processing of the data provided in this section is neither legally nor contractually required. Without the transmission of your personal data, we cannot process a payment via Stripe. You have the option to choose an alternative payment method. Stripe assumes a dual role as a data controller and data processor in data processing activities. As a data controller, Stripe uses your transmitted data to fulfill regulatory obligations. This corresponds to Stripe's legitimate interest (Art. 6 Para. 1 lit. f GDPR) and serves contract performance (Art. 6 Para. 1 lit. b GDPR). We have no influence on this process. Stripe acts as a data processor to conclude transactions within the payment networks. In the context of the data processing agreement, Stripe acts exclusively in accordance with our instructions and has been contractually obligated under Art. 28 GDPR to comply with data protection regulations. Stripe has implemented compliance measures for international data transfers. These apply to all global activities in which Stripe processes personal data of individuals in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). For more information on objections and remedies regarding Stripe, please visit: https://stripe.com/privacy-center/legal. We will retain your data until the completion of payment processing, including the time required for processing refunds, debt management, and fraud prevention.

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(5)       Mollie

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On our website, we offer payment via Mollie, among other options. The provider of this payment service is Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter "Mollie"). When you select payment via Mollie, the payment data you enter will be transmitted to Mollie and the chosen payment provider (iDEAL, Bancontact, SOFORT Banking, Overboeking, PayPal, Bitcoin, KBC/CBC Payment Button, Belfius Direct Net). The transmission of your data to Mollie is based on Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (processing for the performance of a contract). You can find more information here: https://www.mollie.com/at/privacy.

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(6) Adobe TypeKit

To ensure a consistent display of fonts, we use so-called web fonts provided by Adobe. When you access a page, your browser loads the required web fonts into your browser cache to display text and fonts correctly. For this purpose, the browser you use must establish a connection to Adobe's servers. Adobe thereby becomes aware that our website has been accessed via your IP address. The use of Adobe TypeKit fonts serves the purpose of a uniform and appealing presentation of our online offers. The legal basis is Art. 6 Para. 1 lit. f GDPR. For further information about Adobe TypeKit fonts, please refer to Adobe's privacy policy: https://www.adobe.com/de/privacy/policies/typekit.html.

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(7) Typeform

We have integrated Typeform on this website. The provider is TYPEFORM SL, C/Bac de Roda, 163 (Local), 08018 Barcelona, Spain (hereinafter "Typeform"). Typeform enables us to create online forms and integrate them into our website. The data you enter into our Typeform forms is stored on Typeform's servers until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after completing your request). Mandatory legal provisions - especially retention periods - remain unaffected. The use of Typeform is based on Art. 6 Para. 1 lit. f and lit. b GDPR. The website operator has a legitimate interest in functioning online forms (lit. f) and requires the data to process your request as part of initiating a contractual relationship (lit. b). If consent has been requested, processing will be based exclusively on Art. 6 Para. 1 lit. a GDPR; consent can be revoked at any time.

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(8) Hotjar

This website uses Hotjar. The provider is Hotjar Ltd., Level 2, St Julians Business Centre, 3 Elia Zammit Street, St Julians STJ 1000, Malta, Europe (Website: https://www.hotjar.com).

Hotjar is a tool for analyzing your user behavior on our website. With Hotjar, we can record your mouse and scroll movements, as well as clicks. Hotjar can also determine how long you remained at a certain location with your mouse pointer. Based on this information, Hotjar creates heatmaps to determine which areas of the website are preferred by visitors. Furthermore, we can determine how long you stayed on a page and when you left it. We can also determine where you abandoned your input in a contact form (so-called conversion funnels). In addition, Hotjar allows us to obtain direct feedback from website visitors. This function is used to improve the web offerings of the website operator. Hotjar uses cookies. Cookies are small text files that are stored on your computer and saved by your browser. They serve to make our offer more user-friendly, effective, and secure. With these cookies, it can be determined, in particular, whether our website has been visited with a specific end device or whether the functions of Hotjar have been deactivated for the respective browser. Hotjar cookies remain on your device until you delete them. You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

The use of Hotjar and the storage of Hotjar cookies are based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising.

Deactivation of Hotjar

If you want to deactivate data collection by Hotjar, click on the following link and follow the instructions there: https://www.hotjar.com/opt-out.

Please note that deactivation of Hotjar must be carried out separately for each browser or each end device. For more information about Hotjar and the data collected, please refer to Hotjar's privacy policy at the following link: https://www.hotjar.com/privacy.

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Data Processing Agreement

We have concluded a data processing agreement with Hotjar to implement strict European data protection regulations.

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III.     Hosting

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Mary P. hosts the website with her data processor IONOS SE, Eigendorfer Straße 57, 56410 Montabaur, Germany. Connection data is processed for the purpose of providing and delivering the website. Beyond the mere purpose of delivering and providing the website, the data is not stored after access. The legal basis for data processing is the absolute technical necessity to provide and deliver the service "Website" expressly requested by you through your access, according to § 96 Para. 3 TKG (Telecommunications Act).

In the operation of the website, connection data and other personal data are additionally processed in the context of various other functions or services.

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IV.     CRM

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We use Hubspot CRM on this website. The provider is Hubspot Inc., 25 Street, Cambridge, MA 02141, USA (hereinafter referred to as Hubspot CRM). Hubspot CRM allows us, among other things, to manage existing and potential customers, as well as customer contacts. With the help of Hubspot CRM, we can capture, organize, and analyze customer interactions via email, social media, or telephone across various channels. The personal data collected in this way can be evaluated and used for communication with potential customers or for marketing activities (e.g., newsletter mailings). Additionally, Hubspot CRM enables us to track and analyze the user behavior of our contacts on our website.

The use of Hubspot CRM is based on Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in efficient customer management and communication. If appropriate consent has been obtained, processing is carried out exclusively based on Art. 6 Para. 1 lit. a GDPR, and consent can be revoked at any time. For details, please refer to Hubspot's privacy policy: https://legal.hubspot.com/de/privacy-policy. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.hubspot.de/data-privacy/privacy-shield.

 

V.      Usage of Zoom

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Mary P. setzt Zoom für die Durchführung von Vorstellungsgesprächen ein. Zweck der Datenverarbeitung ist die Nutzung von Zoom zur Durchführung von virtuellen Vorstellungsgesprächen mit Nannies. Zoom wird betrieben von Zoom Video Communications Inc. In diesem Zusammenhang erfolgt auch eine Datenübermittlung in die USA. Die Datenschutzbestimmungen der Zoom Video Communications Inc findet sich hier: https://zoom.us/de-de/privacy-and-security.html.

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VI.     Data Protection

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The protection of your personal data is ensured through appropriate organizational and technical measures. These measures particularly concern safeguarding against unauthorized, unlawful, or accidental access, processing, loss, use, and manipulation.

You should always treat your access information confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others.

Despite our efforts to maintain an appropriately high standard of care, it cannot be ruled out that information you disclose may be viewed and used by other individuals. Please note that Mary P. assumes no liability of any kind for the disclosure of information due to errors not caused by her during data transmission and/or unauthorized access by third parties (e.g., hacking of email accounts or phones, interception of faxes).

Mary P. strives to detect data breaches at an early stage and, if necessary, promptly report them to you and the relevant supervisory authority, including the respective categories of data affected.

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VII.    Your Rights

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You have the fundamental rights to information, correction, deletion, restriction, data portability, revocation, and objection. If you believe that the processing of your data violates data protection laws or that your data protection rights have otherwise been infringed upon, you can lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.

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VIII.  Point of contact

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If you have any questions regarding the collection, processing, or use of your personal data, need information, correction, blocking, or deletion of data, or wish to revoke any consents granted, please contact:

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Mary P. Childcare e.U., FN 583372 a

Franziska Hintze

Am Tabor 20-22

1020 Wien

E-Mail: info@mary-p.net

Phone: 0670 5549 778

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